Healthcare is complicated—but Health Navigator can help!


With Virtual Me and Sun Life Health Navigator, our expert Care Advisors are here to help you through every step of your health journey. Helping to deliver a better healthcare experience and improved outcomes.

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Health Advocacy

Virtual Me and Sun Life Health Navigator are joining forces to fill the gap in the market and help people navigate the challenges of our complex healthcare system. By providing expert, objective health support, individuals and families can get access to the best care for their specific health situations.

If a Virtual Me member receives a new diagnosis, has a serious medical condition, or any health-related concern,

the Sun Life Health Navigator team of Care Advisors can:


  • Answer questions and help them understand their medical condition or diagnosis
  • Walk member through their treatment options
  • Gather, organize and forward medical records
  • Expedite and schedule appointments
  • Obtain expert second opinions from leading physicians and Centers of Excellence
  • Provide the information necessary to help members make informed decisions
  • Help members achieve better health outcomes

Health Navigator Success Story Testimonial

F E A T U R E S

Virtual Me and Health Navigator will:

Empower members to confidently make decisions about their health 


Deliver highly personalized support through our team of Care Advisors 


Utilize strong relationships with high-quality medical experts and facilities across the country 


Provide medical intelligence on a wide range of health conditions 


Health navigation with a highly-personalized engagement model for each member’s unique circumstances, needs, goals, and preferences 

Improve member outcomes through better experiences, the right care at the right time, and potential cost savings 


Health Navigator is provided by PinnacleCare. PinnacleCare is a member of the Sun Life Financial Inc. (“Sun Life”) family of companies. PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options or provide medical care, and any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with and at the direction of the member’s medical provider. Any person or entity who provides health care services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.


The Sun Life name and logo are registered trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.


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