Privacy Policy

This Privacy Policy explains how Virtual Me Holdings, Inc. ("Virtual Me," "we," "us," or "our") collects, uses, and shares information when you visit virtualme.care, enroll in a Care Pass, or use our Services. By using the Services, you agree to this Policy.

1. Information We Collect

Information you provide

This includes your name, contact details, date of birth, household or dependent information, account credentials, and payment information you submit at enrollment, as well as any information you choose to share when you contact us.

Health information

When you request or receive care, information about your health may be collected and handled by the independent providers who treat you. See "Health Information & HIPAA" below.

Information collected automatically

When you use the site, we may automatically collect device and usage information (such as IP address, browser type, pages viewed, and referring pages) through cookies and similar technologies.

2. How We Use Your Information

• To provide, operate, and improve the Services and your Care Pass membership;
• To process payments and manage your account and renewals;
• To connect you with independent telehealth providers and pharmacy discount partners;
• To communicate with you about your membership, respond to inquiries, and send service updates;
• To maintain security, prevent fraud, and comply with legal obligations.

3. Health Information & HIPAA

Telehealth visits are delivered by independent, licensed providers who may be "covered entities" under the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information created during a visit is maintained by those providers and handled in accordance with their notices of privacy practices and applicable law. Virtual Me handles the limited information it receives in accordance with this Policy and applicable law.

4. How We Share Information

We share information only as needed to run the Services, including with:

• Independent healthcare providers who deliver your care;
• Pharmacy and discount-program partners that support the discount pharmacy card;
• Our payment processor to process membership fees securely;
• Service providers that help us operate (e.g., hosting, analytics, customer support), under confidentiality obligations;
• Legal and safety recipients when required by law or to protect rights and safety;
• Successors in the event of a merger, acquisition, or sale of assets.

We do not sell your personal information.

5. Cookies & Analytics

We use cookies and similar technologies to keep the site working, remember preferences, and understand usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights & Choices

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. You can also opt out of marketing communications at any time. To exercise a right, contact us at info@vme.care. We will respond consistent with applicable law, including, where relevant, the California Consumer Privacy Act and other state privacy laws.

9. Children's Privacy

The Services are intended for adults. Dependents under 18 are enrolled and managed by a parent or guardian. We do not knowingly collect personal information directly from children under 13 without appropriate consent.

10. Third-Party Links

Our site may link to third-party websites and services that we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.

11. Changes to This Policy

We may update this Policy from time to time. We will revise the "Last updated" date above and, where appropriate, provide additional notice.

12. Contact Us

To ask a question or make a privacy request, contact Virtual Me Holdings, Inc. at info@vme.care or 844-863-3627.